Supplemental coverage from space service will provide a huge backstop to terrestrial networks' coverage, especially when disasters and emergencies strike terrestrial networks. But SCS also will carry significant challenges for pinpointing callers' locations, speakers said Tuesday at an FCBA CLE.
Lumen disagreed with a local 911 authority on whether the Colorado Public Utilities Commission should be required to investigate all “apparent” outages of basic emergency services (BES). Separately, the Colorado PUC opened a rulemaking on incarcerated people’s communications services (IPCS). Current state rules on 911 outages say that PUC staff “shall commence an informal investigation regarding each apparent basic emergency service outage meeting criteria established by the 9-1-1 Advisory Task Force.” The PUC should change “shall” to “may,” Lumen commented Wednesday in docket 23R-0577T. Making it optional wouldn’t reduce the commission’s oversight authority, the carrier argued. “It would simply allow the Commission the discretion to initiate an investigation.” Use of the word “apparent” in the current rule “sweeps within its scope occurrences that are not in fact BES outages yet grants the Commission no discretion,” said Lumen: That’s inefficient at best, the company said, stressing it’s not saying the commission shouldn’t investigate BES outages but instead is saying a probe might not always be warranted. “For example, a fiber cut by a third party that results in an interruption of BES services should not always require an investigation.” However, the Boulder Regional Emergency Telephone Service Authority argued that the commission “would be delinquent if it did not require investigation of apparent outages of [BES] to identify means of avoiding future outages and better mitigating or more expeditiously remediating future outages which do occur.” Also, the Boulder authority noted that “apparent outages subject to investigation are only those meeting criteria of the 9-1-1 Advisory Task Force,” which considers factors such as when an outage affects multiple public safety answering points, lasts more than four hours or repeats in the same area over a short period of time. Meanwhile, the Colorado PUC sought comments by May 31 and replies by June 14 on an NPRM to change to change IPCS rules in response to two recent state laws. A 2021 law included requirements for reports and testing, while a 2023 law expanded the definition of covered communications services to include video calls, email and messaging, said the Monday notice.
Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA) will build a system for monitoring 988 Suicide and Crisis Lifeline contacts and evaluate outcomes as a way of supporting quality improvement, HHS said Tuesday. That was among an array of 988-related federal government pledges in HHS' national suicide prevention strategy and action plans, released Tuesday. The action plan said Housing and Urban Development will disseminate communications and educational material, including information about 988, to housing counseling grantees, fair housing grantees, homeless services organizations and public housing authorities. It said HHS would work with other federal agencies involved in suicide prevention to share information about 988 and other resources at monthly meetings with tribal community officials. It said HHS also would provide support for people diagnosed with both intellectual and developmental disabilities in accessing behavioral health crisis services through 988 centers. In addition, SAMHSA will fund a mobile crisis team locator for 988 centers and the Veterans Crisis Line, as well as develop a toolkit on 988/911 coordination. It said SAMHSA would work with others including the National Association of State Mental Health Program Directors and the National Association of State 911 Administrators to increase the number of states with established processes. Moreover, it will collaborate to increase the number of 911 diversion programs to 988 centers. The strategy's recommendations include raising awareness of 988 and other crisis services "with communications that are grounded in the principles of health equity and cultural sensitivity" and greater local collaboration and coordination between 988 call centers and 911 public safety answering points, as well as with police, fire and emergency medical services. The strategy also recommends ensuring 988 crisis counselors "provide effective suicide prevention services to all users, including those with substance use disorders."
Don’t interpret the quiet to mean no work is being done on 911 redundancy, Frontier Communications said in a Friday letter to the West Virginia Public Service Commission. The carrier responded to the West Virginia E911 Council complaining in an April 8 letter that neither Frontier nor the West Virginia Department of Emergency Management has shown the council a feasible and affordable way to solve diversity and redundancy problems for the state’s 51 public safety answering points. The council urged the PSC to open a general investigation in response to its complaint in case 23-0921-T-C about 911 outages (see 2312070015). However, replying Friday, Frontier said its work with the department “is currently in the stages of proof of concept” and the department has asked the company to keep information confidential.
Last week’s multistate 911 outage is under investigation, additional state and local officials said after the FCC and others noted Thursday they were examining Wednesday disruptions in Texas, Nebraska, Nevada and South Dakota (see 2404180053). The Nebraska Public Service Commission “will make a determination after more facts from [public safety answering points] and carriers are collected,” Commissioner Tim Schram (R) told us Friday. Deputy Fire Chief Billy Samuels of Clark County, Nevada, said in an email Thursday that the “cause of the outage remains under investigation.” On Wednesday night during the outage, Clark County’s Office of Emergency Management activated a multi-agency coordination center, while the Las Vegas Metropolitan Police Department “established unified command to ensure that police, fire and medical needs from the community were not unmet,” said Samuels. “Through this coordinated effort, an alternative solution was established, but full 911 service was restored before this was implemented,” he said. The county doesn’t know of emergencies that went unaddressed during the outage, he said.
A Kansas 911 administration shakeup won approval from Gov. Laura Kelly (D) on Monday. She signed HB-2690 to replace the Kansas 911 Coordinating Council with a state 911 board, among other changes (see 2403060075). The governor signed another 911 bill Friday to end a five-year audit (see 2404150027). In Colorado, the Senate Appropriations Committee voted 5-4 on Tuesday to advance SB-139 to the full Senate. The bill would create a 911 services enterprise within the Department of Regulatory Agencies that could impose a user fee of up to 50 cents monthly per 911 access connection. Revenue from the new fee, which would be separate and in addition to an existing 911 surcharge imposed by the Colorado Public Utilities Commission, would fund 911 costs and expenses including statewide training, cybersecurity support, geographic information system programs, grants for public safety answering points and governing bodies and matching funds for 911 or emergency notification service grants.
The Nebraska Public Service Commission will consider changes to telecom service outage reporting requirements, the PSC decided at its Wednesday meeting. Commissioners voted 4-0 for the order in docket C-5564. Commissioner Eric Kamler (R) wasn't at the meeting. Outage reporting is “essential,” but the PSC “has recently observed an increase in the number of significant and concerning outages, and in reports of cable cuts,” the agency said. In addition, the PSC said it has heard that “requirements in its outage reporting policy are unclear and could be subject to multiple interpretations.” One proposed change would require that a carrier’s initial outage report include a “listing of any public safety answering points, government officials, other agencies, or news media notified of the outage.” Also, the PSC would require daily updates for outages lasting longer than three days. The current requirement is an update every five days for outages longer than five days. A final report would be due five business days after service is restored, down from 14 days. It would have to address how the outage affected 911 services, in addition to previous requirements. Also, the PSC proposal would redefine what counts as a service interruption. It would exempt planned or scheduled outages when customers receive notice at least 24 hours in advance. The PSC set a workshop for May 29 at 1:30 p.m. CST and asked for written comments on proposed changes by June 14.
The Kansas Senate passed two 911 bills Wednesday. State senators voted 39-1 in favor of HB-2690, a possible state 911 administration shakeup that would replace the Kansas 911 Coordinating Council with a state 911 board, allow counties to contract with each other to consolidate public safety answering points and require transfer of 911 fees collected from monthly phone bills and prepaid wireless sales to state 911 funds at the state treasury (see 2403060075). Senators also voted 39-1 to pass HB-2483, which would eliminate a five-year audit by the Kansas Legislative Division of Post Audit. The audit checks if public safety answering points are appropriately using 911 funding, whether they have enough money and the status of 911 service implementation (see 2402220062). The House previously passed both bills but must agree to Senate amendments.
A January FCC order requiring that carriers implement location-based routing (LBR) for calls and real-time texts to 911 is effective May 13, a notice in Wednesday’s Federal Register said. Under the January order, compliance is required within six months of when the rules become effective for nationwide providers and 24 months for small providers. A follow-up notice will announce compliance dates. The order was approved 5-0 (see 2401250044). “Wireless 911 calls have historically been routed to [public safety answering points] based on the location of the cell tower that handles the call,” the notice said: “Sometimes, however, the 911 call is routed to the wrong PSAP because the cell tower is not in the same jurisdiction as the 911 caller.”
It’s time for Kansas to crystallize 911 as a “state function” by establishing a fee-based agency, Kansas 911 Coordinating Council Chairman Troy Briggs said Wednesday. The Haskell County sheriff supported HB-2690 at a livestreamed Senate Utilities Committee hearing. The proposed state 911 administration shakeup would replace the council with a state 911 board, allow counties to contract with each other to consolidate public safety answering points and require transfer of 911 fees collected from monthly phone bills and prepaid wireless sales to various state 911 funds at the state treasury. The Kansas House last month voted 117-3 for the 911 bill (see 2402230016).