Verizon to Pay $1 Million for 2022 911 Outage
Verizon agreed to pay a fine of just more than $1 million and implement a compliance plan following a December 2022 outage that affected 911 voice-over-LTE calls in Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee. The outage lasted…
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one hour and 44 minutes and prevented "hundreds of 911 calls" from being completed through Verizon Wireless’ network, the FCC said Tuesday. Verizon experienced a similar outage in October 2022, the agency said. Verizon agreed to a consent decree with the Enforcement Bureau. “When you call 911 in an emergency, it’s critical that your call goes through,” FCC Chairwoman Jessica Rosenworcel said. The December outage “was the result of the reapplication of a known flawed security policy update file by a Verizon Wireless employee,” the bureau said: “Verizon Wireless was aware that the version of the security policy update file that caused the outage was related to the root cause of the outage that occurred in October. Due to insufficient naming convention protocols and a failure to follow then-current implementation protocols, the flawed security policy update file was reintroduced into the Verizon Wireless network.”