Plaintiff Alleges Goldman Sachs Bank Phoned Her 125 Times to Collect a Debt
Goldman Sachs Bank used, controlled or operated a phone system that was designed to place multiple calls to Andrea Dickson’s cellphone to collect a debt using an artificial voice or prerecorded voice message, in violation of the Telephone Consumer Protections…
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Act and California’s Rosenthal Fair Debt Collection Practices Act, alleged Dickson’s class action Thursday (docket 3:24-cv-01070) in U.S. District Court for Southern California in San Diego. Goldman Sachs issued Dickson an Apple-branded consumer credit card in 2022 for personal and household expenses, said the complaint. The San Diego County resident continued making regular monthly payments to her account and maintained it in good standing until July, when she fell on financial hardship and was unable to maintain the regular monthly payments, it said. After Dickson defaulted on her account, Goldman Sachs agents phoned her multiple times and requested payment using a prerecorded voice, “often as many as twice per day, sometimes every day,” it said. Dickson’s attorney sent Goldman Sachs a cease and desist letter in September, revoking any prior consent to contact her, it said. The bank nevertheless phoned her at least 125 times after receiving the revocation letter, said the complaint. The plaintiff alleges that Goldman Sachs phoned her more than two to three times in a single day, and often more than seven times a week, “based on her recollection of the frequency of calls, as well as the records of calls that she has in her possession,” it said. According to Dickson’s recollection, the multiple calls featured an “automated robotic type voice,” which is “indicative of a prerecorded voice message using what appeared to be a computerized automated voice used in an attempt to collect upon the subject debt,” it said.