Debt Collector Phoned Plaintiff a Dozen Times, Ignoring Requests to Stop, Says Suit
Customer Care Global, a third-party debt collector, violated the Telephone Consumer Protection Act when it attempted to collect on an outstanding loan that Don Block defaulted on, said Block’s complaint Tuesday (docket 1:24-cv-04171) in U.S. District Court for Northern Illinois…
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in Chicago. Block notified Customer Care’s representatives that he didn’t have the means to make payment and requested that the company stop calling him, said the complaint. Block even reiterated such requests during subsequent calls, including in October and several times in early 2024, it said. In spite of the plaintiff’s “explicit” requests, Customer Care has placed more than dozen phone calls to his cellphone “through the present day,” it said. Seeing no end to the defendant’s “harassing conduct,” Block was forced to retain counsel, “and his damages therefore include reasonable attorneys’ fees incurred in prosecuting this action,” it said. The plaintiff has been “unfairly treated and harassed” by Customer Care's actions, it said. He has suffered concrete harm as a result, including loss of sleep, stress, invasion of privacy and aggravation that accompanies collection telephone calls, plus emotional distress and diminished cellphone capacity and functionality, it said.