Hair Restoration Firm Failed to Honor Requests to Stop Texting: Class Action
Stuart Nissenbaum brought suit against Restoration Holdings to stop it from sending him automated telemarketing text messages promoting the sale of its hair restoration services in violation of the Telephone Consumer Protection Act, said his class action Wednesday (docket 1:24-cv-01075)…
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in U.S. District Court for Northern Illinois in Chicago. Restoration’s automated equipment continued to send these messages even after the Denver resident “repeatedly instructed” it to stop, said his complaint. He alleges receiving multiple text-message solicitations from Restoration between Oct. 4 and Jan. 30, and that the company “failed to institute the procedures necessary to honor do-not-call requests,” it said. “It is industry standard for automated text message systems to honor stop requests immediately and to send an acknowledgment of the stop request,” it said. But Restoration “failed to meet these standards,” it said. Its actions harmed Nissenbaum “by intruding upon his seclusion, interfering with the legitimate use of his phone, wasting his time, and invading his privacy,” it said.