Debt Collector Accused of ‘Pounding’ Plaintiff’s Cellphone With ‘Dozens’ of Robocalls
Medical Financial Solutions, a collector of medical debt for third-party service providers, violated the Telephone Consumer Protection Act when it began “pounding” Canyon, Texas, consumer Raymond Reynolds with calls to collect a debt he incurred from an emergency room visit…
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to a local hospital, alleged Reynolds’ class action Tuesday (docket 2:23-cv-00135) in U.S. District Court for Northern Texas in Amarillo. His requests that the collection calls cease “fell on deaf ears,” and the company continued placing “harassing” collection calls to his cellphone, said the complaint, which also alleged violations of the Texas Debt Collection Act. It was clear the voicemails the company left used artificial or prerecorded voice because all were “monotone” and were “conspicuously not left by a live representative,” it said. Reynolds estimates the company placed “dozens” of prerecorded collection calls to his cellphone after he requested that the calls cease, it said. The robocalls invaded Reynolds’ privacy and caused him concrete harm, including the “aggravation that accompanies unwanted robocalls,” it said.