Call Centers Having Uptick in Accidental Calls to 911: NENA
The National Emergency Number Association said it’s receiving reports of recent increases in accidental calls to 911, apparently tied to interface updates to some Android phones. Calls to 911 are up by as much as 30% in some locations, with…
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similar reports from agencies in Europe, NENA said Wednesday. “We have been informed that by mid-June major Android handset vendors will have completed rolling out updates to address this issue,” the group said. NENA said the public can help by not abandoning accidental calls and not hanging up when a phone accidentally dials 911, letting call takers know there's no emergency.