TCPA Complaint Accuses BofA of 'Abusive' Debt Collection Calls
Bank of America exhibited “abusive and outrageous conduct” in its debt collection calls, causing plaintiff Christopher Gonzalez significant “anxiety, frustration and stress,” alleged his Telephone Consumer Protection Act complaint (docket 2:23-cv-00024) Wednesday. BofA breached the TCPA's prohibitions against the use…
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of automated dialing equipment, said the complaint filed in U.S. District Court for Central California in Los Angeles. BofA also violated California's Rosenthal Fair Debt Collection Practices Act, which bars debt collectors from abusive, deceptive and unfair practices, it said. BofA “intended to frustrate and annoy” Gonzalez “at all times of the day" by inundating him with calls to his cellphone, it said. The bank ignored that Gonzalez hired a lawyer to address his BofA account, and it continued making the calls despite the attorney's demands that the calls stop, said the complaint. It estimates Gonzalez received more than 25 calls from BofA after it got notice he had hired an attorney. BofA didn't comment.