NJ Board Adds Cable Service Quality Rules
The New Jersey Board of Public Utilities voted 5-0 to add cable service-quality rules, at a webcast meeting Wednesday. The board approved final readoption of the state’s Administrative Code Title 14 Chapter 18 rules for cable TV with substantial changes,…
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including new required metrics and reports, changes to pole attachment rates and public, educational and government (PEG) access channel rules, and tougher enforcement (see 2108180051). The rules had been set to expire March 29. Cable operators fought additional requirements proposed in docket CX21010010, citing competition from over-the-top streaming services (see 2112060032 and 2111030030). "Perhaps there won't be so much competition with streaming if they ... follow these great consumer service rules,” Commissioner Mary-Anna Holden said at Wednesday’s meeting. Commissioner Bob Gordon said he was glad to ease consumers’ difficulties with cable customer service: "This is one area where we really can have an impact on so many households." Charter declined to comment. Comcast didn't comment.