EBB Transfers Face Additional Scrutiny
Some emergency broadband benefit program providers may be transferring a household's benefit without their consent, the National Digital Inclusion Alliance and PCs for People told staff of FCC Chairwoman Jessica Rosenworcel, the Wireline Bureau, and Consumer and Governmental Affairs Bureau,…
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said an ex parte letter posted Friday in docket 20-445. Enrollees are having their benefits transferred "without the household's apparent knowledge or intent," the groups said. PCs for the People said its customer service representatives field 130 to 160 calls per month from consumers about unexpected benefit transfers. A nearly 100% increase in transfers occurs between the 22nd and 25th of each month, it said. NDIA and PCs for People asked the FCC to "investigate this matter thoroughly and take enforcement action as it deems appropriate." Some industry groups have raised similar concerns (see 2110150043).