WV Legislators Share Suddenlink Complaints With PSC
Two West Virginia delegates relayed constituent complaints about Altice’s Suddenlink Communications at a West Virginia Public Service Commission hearing livestreamed Tuesday. Del. John Kelly (R) said one constituent complained it took five visits for Suddenlink to figure out what was…
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wrong after a utility bucket truck pulled down a neighborhood cable line. Another Kelly constituent said Suddenlink installed internet but not telephone service and an installer didn't return for 21 days to connect the phone, the delegate said. Kelly also complained about Suddenlink removing two TV stations from its lineup and closing a call center in his county. The company should broadcast the West Virginia Legislature live, he added. Del. Jim Barach (D) thinks “competition is the key for what we need to get done,” he said. With prices going up, constituents want a choice of providers -- and fiber, said Barach: “Our internet access is so wanting here.” The West Virginia PSC invited the public to multiple hearings this week as the commission considers possible penalties and requirements; the company has said it’s working hard to enhance service (see 2107010065).