Lumen Fiber Cut Knocks Out 911 in 8 Minnesota Counties
Lumen restored 911 service in eight Minnesota counties where dispatchers couldn’t hear callers’ voices on emergency calls Monday, said the Minnesota Department of Public Safety's Emergency Communication Networks division. The division reported 911 service restored at 9:20 p.m. It reported…
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earlier that it was alerted to problems at 3 p.m. Affected counties were Dodge, Freeborn, Mower, Olmsted, Rice, Steele, Wabasha and Winona. “Some customers in southeastern Minnesota experienced a disruption in 911 service,” a Lumen spokesperson said Tuesday. “All services have been restored.” Affected callers could hear the 911 dispatcher, but dispatchers couldn’t hear callers from 12:56-8:08 p.m., the division said in a Tuesday update. As a workaround, public safety answering points used displayed caller information to contact callers over administrative lines. PSAPs urged people to use 10-digit nonemergency numbers, and text-to-911 was working, the division said. No emergency calls went unanswered, it said. Lumen initially blamed a fiber cut, and now blames “a bad card that supports a large national fiber” in Green Bay, Wisconsin, the division said. Engineers restored service by rebooting the faulty equipment. Lumen’s investigation continues and will provide a “reason for outage” in three to five business days, per its contract. The outage occurred during the final year of the state’s five-year contract with the former CenturyLink.