Nebraska PSC's Rhoades Objects to Lumen 911 Contract
Nebraska cleared an $8 million, five-year next-generation 911 contract with Lumen over the Public Service Commission’s lone Democrat, Crystal Rhoades, the PSC said Tuesday. “Lumen has a proven track record of 911 failures nationally and in Nebraska,” she said. “I…
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don’t believe awarding them the contract is prudent given they are currently under investigation.” The company agreed to pay $500,000 to the FCC and faces a possible $7.2 million fine in Washington state over a multistate 911 outage in late 2018 as CenturyLink (see 2012230021). With Intrado, Lumen will provide NG-911 core services for geospatial locating and routing. Lumen will get $815,000 the first year and $1.8 million each of the next four years. The PSC may extend the contract up to 10 years. “Once the contract is signed, we’ll sit down with representatives of Lumen to set priorities and a timeline to begin the process of connecting regions” of public safety answering points to the ESInet, with the goal of connecting all regions by 2023, said David Sankey, state 911 director. Lumen knows "that when someone calls 911, seconds count and we take that responsibility seriously,” a spokesperson emailed.