Frontier Settles Ohio Service Quality Probe
Frontier Communications will spend at least $25 million in each of the next three years in Ohio under a settlement agreement approved Wednesday by the Public Utilities Commission of Ohio. If Frontier doesn’t meet certain quarterly metrics for two consecutive…
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quarters, it agreed to commit an extra $150,000 each year. The carrier agreed to give bill credits to customers when service isn’t restored within 72 hours, review its outage restoration process and make plans to reduce 911 outages and educate consumers. Frontier worked with PUCO staff and the Ohio Consumers’ Counsel “to reach an agreement that resolves the proceeding and will provide network and service quality improvements to our telephone customers in Ohio,” said Frontier Senior Vice President-Federal Government Affairs Ken Mason.