Health Plan Providers Must Comply With TCPA Consent Requirements, FCC Says
The FCC rejected Anthem's request for clarity that health plan providers can enroll customers in message programs without “prior express consent” and instead require they take affirmative action to prevent calls and texts. The company sought to exempt certain nonemergency,…
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urgent healthcare calls from TCPA requirements. “The mere existence of a caller-consumer relationship does not satisfy the prior-express-consent requirement for calls to wireless numbers, nor does it create an exception,” the Consumer and Governmental Affairs Bureau said in an order in Friday’s Daily Digest.