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Capital One Seeks FCC Clarity on Rules for Texts Under the TCPA

Capital One bank asked the FCC to clarify rules for opting out of text messages. When Capital One receives an opt-out request from a customer who formerly provided consent, it must discern the opt out's specific scope, the company said…

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in a petition posted Monday in docket 18-152. The bank said it should be entitled to seek clarification without violating the Telephone Consumer Protection Act but is asking for FCC clarity out of “an abundance of caution to ensure it can implement this customer-friendly measure” without facing “costly and unnecessary litigation.”