ADT Raises TCPA Concerns
ADT said the FCC shouldn't adopt an “overly expansive interpretation” of automatic telephone dialing systems under the Telephone Consumer Protection Act, as others also commented in docket 18-152 (see 1810180030). With more than 7 million customers, ADT said it sends…
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“millions of non-telemarketing, informational calls to its customers ... on matters such as the status of alarm equipment and upcoming appointments. ... ADT simply could not engage in this volume of customer outreach without the use of efficient calling technologies.” ADT said it has a TCPA compliance program, but “finds itself the target of TCPA litigation based most recently on its efforts to reach consumers who are behind on their payments -- a type of call that TCPA’s legislative history makes clear was never intended to be regulated.”