FCC Learned Lessons from 2017 911 Outage, Public Safety Bureau Chief Says
The FCC took away lessons from a 911 outage in March affecting AT&T wireless (see 1703090017), said Public Safety Bureau Chief Lisa Fowlkes at a National Emergence Number Association conference Wednesday. It's of "critical importance" to apply "network reliability best…
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practices, which could have prevented or lessened the impact,” she said. “The outage also revealed the need for closer coordination between service providers and 911 call centers during outages. We are committed to working with the 911 community, industry, and other stakeholders to apply these lessons.” Fowlkes stressed the importance of 911 location accuracy rules approved by the FCC three years ago. “They are having an impact, and their impact will increase,” she said. “The rules set the floor, not the ceiling. We encourage the public safety community to work with industry to make 911 location even better, and we are ready to be partners in that.”