TracFone Concerned USAC Lifeline Reverification Plans Could Disrupt Service to Millions
TracFone Wireless said Universal Service Administrative Co. plans for reverifying Lifeline eligibility as a national verifier is rolled out could cause major disruptions of subsidized service for low-income consumers. The wireless Lifeline provider said USAC May 17 revealed some details…
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of its reverification plans in states where the national verifier is being implemented. "Utilization of those processes [could] result in procedures which are inconsistent with Commission rules and will cause millions of qualified low-income households to lose their Lifeline-supported service," said a company filing Monday in docket 09-197. "These proposed procedures are especially problematic for existing Lifeline customers who were enrolled prior to July 2017." TracFone proposed that during the migration to a national verifier, "the Commission should direct USAC to accept customer-provided proof of eligibility documentation that was provided by Lifeline applicants to providers at the time of initial enrollment." The FCC and USAC didn't comment.