Dallas Seeks More 911 Call Takers After Call Center Overload
Dallas police announced a job fair to employ more 911 call takers after caller overload earlier this month crippled the city’s emergency response. Dallas temporarily upped staffing levels and promised technical upgrades after calls spiked and some couldn't reach 911…
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(see 1703170040). The Police Department plans a police communications jobs fair Friday and Saturday, the first such event since October 2012, City Manager T.C. Broadnax said in an update emailed Monday. The last job fair resulted in 420 applications and 45 new 911 call takers, he said. Broadnax said he “will be reviewing the data related to sick leave utilization and associated policies to determine if further action(s) are necessary and/or warranted to better manage staffing levels.” This past weekend, the city didn’t experience any call spikes like the ones that caused the 911 call center overload, he said. Last week, FCC staff gave an update on its investigation to the separate AT&T outage (see 1703230075). The National Association of State 911 Administrators looks forward to the FCC releasing more information, NASNA Executive Director Evelyn Bailey emailed Monday. “It is our hope that the continuing investigation will clearly identify the root cause of the outage and whether that reveals actions that other vendors, not just AT&T, should take as they implement [Voice over LTE].”