FCC Approves Real-Time Text Transition in Possibly Last Major Order Under Wheeler
Commissioners approved 5-0 an FCC order on a common standard for the transition from text technology (TTY) to real-time text (RTT), in what is expected to be one of the final orders of substance of Tom Wheeler’s chairmanship (see 1612150034). TTY machines are the typewriter-like devices that for decades were the only way for the deaf and hard of hearing to communicate over the phone. RTT is expected to make communications simpler and more natural for many with disabilities, FCC officials said Thursday. Officials said Wednesday the order appeared headed for a yes vote (see 1612140067).
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“As the nation’s communications networks migrate to IP-based environments, real-time text technology will allow Americans with disabilities to use the same wireless communications devices as their friends, relatives and colleagues, and more seamlessly integrate into tomorrow’s communications networks,” said an FCC news release. “The order adopted today allows companies to transition to real-time text as a replacement for TTY services.” The order wasn't released. The FCC also noted numerous carriers already received waivers to implement RTT as a substitute for TTY.
Wireless industry commenters urged the regulator to allow flexibility when the agency took comment last summer (see 1607120055). Groups representing the deaf and hard of hearing urged a quick transition.
Commissioner Mike O’Rielly, who raised concerns about an NPRM proposing rules (see 1604280055), offered only brief comments during the meeting, but released more comprehensive written remarks. “Whether it will ultimately be successful will be up to consumers, but, going forward, wireless providers and manufacturers can choose -- but are not required -- to implement RTT,” O’Rielly said in his written statement. “If these entities decide to offer RTT, then they no longer need to support outdated and rarely used TTY technology on their respective wireless networks.”
O’Rielly said the order was changed to allow more flexibility. “These improvements from what was in the notice allow me to support this item,” he said, saying he’s not pleased with the entire order. “I would have preferred that manufacturers have no requirements in this area,” he said. “Wireless providers should be able to work with manufacturers to obtain the necessary handsets without Commission involvement. In this case, however, manufacturers already fall under the accessibility and TTY requirements, so it makes some sense to include the changes contained within.”
“One of RTT’s advantages is that text is transmitted instantaneously. You don’t need to type out an entire message and then press ‘send’ or use an intermediary to communicate,” said Commissioner Ajit Pai. "You also can communicate much more quickly and efficiently. This is particularly important when it comes to public safety, since 911 exchanges that would take minutes using a legacy technology can be completed in seconds using RTT.” Pai said his colleagues worked “in good faith to find common ground.”
“Real-time text promises a future where everyone can seamlessly connect with friends, family and emergency services without specialized equipment,” said Commissioner Mignon Clyburn. “It is a future where a father who is deaf can easily and reliably keep in touch with his daughter during her semester abroad, or a speech disabled homeowner can quickly secure the services of the plumber of his choice, or a hard of hearing grandmother can simultaneously speak to and text her grandson during their weekly call.”