AT&T Customers Getting Refunds, 2 Years After Settlement
The FTC is providing more than $88 million in refunds to 2.7 million AT&T customers who had third-party charges added to their mobile bills without their consent, also known as mobile cramming, the agency said Thursday. In 2014, the trade…
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commission, working with the FCC, reached a settlement with AT&T on cramming allegations. The refunds are the most ever returned to consumers in a mobile cramming case, the FTC said in a news release. “Through the FTC’s refund program, nearly 2.5 million current AT&T customers will receive a credit on their bill within the next 75 days, and more than 300,000 former customers will receive a check.” The average refund is $31. “AT&T received a high volume of complaints related to mobile cramming prior to the FTC and other federal and state agencies stepping in on consumers’ behalf,” said FTC Chairwoman Edith Ramirez. AT&T said at the time it had taken steps to prevent future occurrences (see 1410090096).