FirstNet Continuing to Evolve, Chief Customer Officer Says
FirstNet is evolving to serve what will be its primary customers, first responders, said Richard Reed, the new chief customer officer, in a Friday blog post. He spoke to the board earlier in the past week (see 1606290077). “To prepare…
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for a customer-centric operating environment, we are re-designing the User Advocacy office to encompass all of our external-facing programs, responsibilities, and activities,” Reed wrote. “This new component, called the Chief Customer Office (CCO), will be the focal point for our stakeholder interactions and responsibilities going forward.” The CCO will wrap together outreach, consultation, state plans, coordination with the Public Safety Advisory Committee and communications, he said. “The office will also encompass future customer service programs that we plan to develop, such as product management, marketing, training, and more.”