Pay TV Needs To Demonstrate Quality Control Steps Being Taken, TVFreedom Says
Unless pay-TV companies show concrete steps for how they'll address service and billing woes, "Washington’s policymakers should take action" by requiring greater transparency about any such quality control measures being instituted, TVFreedom said in a blog post Thursday. Pointing to…
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various cable and satellite advertisements that take a light-hearted tone on such issues as wait times for technicians and competitors' service quality, the group of broadcasters its website noted include NAB said pay-TV companies themselves at times acknowledge improvements need to be made, but "positive industry changes to improve the customer experience are slow to materialize." It said "anti-consumer tactics ... can’t simply be fixed or laughed away with humorous commercials ... a commitment to dramatically improving customer service would be a positive start." NCTA didn't comment Friday.