Electric Customers Want Service-related Calls From Co-ops, NRECA Says
The number of complaints electric cooperatives received when they stopped making service-related calls, a practice they adopted under threat of litigation under the Telephone Consumer Protection Act (TCPA), highlights the importance of these communications, said the National Rural Electric Cooperative…
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Association (NRECA) in an FCC ex parte letter posted Thursday in docket 02-278. The proceeding, originally filed by the American Gas Association and Edison Electric Institute, asks the FCC to declare that providing a number to an energy utility constitutes prior express consent under the TCPA. NRECA said getting express written consent for service-related calls and texts from all customers who want to receive them is impractical and most people don't reply.