Sprint Says It Has Already Made Changes After Settlement With FTC
“Sprint puts its customers first and is always working to provide clear and necessary information to customers,” a spokesman said in an email Thursday about its settlement with the FTC for violating the Fair Credit Reporting Act (see 1510210066). “The…
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FTC's relatively new Risk Based Pricing Rule requires certain specific disclosures in specific formats be provided by letter to ASL [Account Spending Limit] customers and applicants,” the spokesman said. Sprint has always “clearly disclosed to consumers during the sales transaction and in multiple notices after the transaction” its $7.99 Spending Limit Program Charge to “ensure customers are aware of and not surprised by the charge,” he said. “The FTC agreed that we were including almost all of the relevant information in our ASL letters, but requested that we modify the format of the letter,” he said. “The Account Spending Limit program is designed to provide postpaid wireless services to customers who may not otherwise qualify for postpaid service,” he said. “We appreciated the dialogue with the FTC and we have already implemented the changes requested by the FTC," he said.