Iowa Utilities Board Grants Formal Proceeding Against CenturyLink
The Iowa Utilities Board ordered a formal proceeding against CenturyLink after a handful of complaints were filed with the state's Office of Consumer Advocate. The office received multiple complaints about how long it took CenturyLink to restore landline services after…
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problems were reported to the company. Because of an increasing number of complaints over the past few years, the board said it chose to open a formal proceeding in docket FCU-2015-0008. The Office of Consumer Advocate is required to file prepared testimony by Oct. 19, CenturyLink's testimony is due Nov. 23, and a hearing is scheduled for Jan. 12. CenturyLink didn't comment on the ongoing case except to say that it's willing to work with the Iowa Utilities Board to remedy the situation.