T-Mobile Agrees To Pay $17.5 Million To End FCC 911 Outage Investigation
T-Mobile agreed to pay $17.5 million and take various other steps to resolve an FCC Enforcement Bureau investigation of two outages that allegedly prevented customers from calling 911 for approximately three hours last summer. The carrier agreed to strengthen 911…
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service procedures and to adopt “robust compliance measures” to ensure it follows the FCC 911 service reliability and outage notification rules in the future, an agency news release said Friday. “The Enforcement Bureau found that T-Mobile did not provide timely notification of the August 8, 2014, outages to all affected 911 call centers, as required by FCC rules,” it said. “The investigation also found that the outages would have been avoided if T-Mobile had implemented appropriate safeguards in its 911 network architecture.” “The safety of our customers is extremely important and we take the responsibility to provide reliable 911 service very seriously," T-Mobile said. "We have made significant changes and improvements across a number of our systems since last year, and we will continue working to improve these critical systems with our partners to provide the standard of service our customers rightly expect from T-Mobile.”