Vermont Department of Public Service Seeks Investigation of FairPoint Service Interruptions
The Vermont Department of Public Service (DPS) said Monday it petitioned the Public Service Board to investigate FairPoint Communications’ service in the state, with a central focus on determining causes of the telco's service interruptions and possible solutions. The DPS…
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petition followed an almost six-hour FairPoint network outage late Friday that the Vermont E911 Board said resulted in at least 45 911 calls not reaching state public safety answering points. FairPoint attributed the outage to equipment failures and a fallen fiber line in neighboring New Hampshire. DPS said it had warned FairPoint twice in recent months that it would seek an investigation if the telco’s service quality didn’t improve by the end of November. Those service issues have increased “precipitously” in recent months, DPS said. FairPoint didn’t immediately comment.