Comcast 'Really Sorry' About Outages
Comcast is “really sorry” about outages caused by “technical issues” during its upgrading of the X1 platform, the company said in a blog post Friday. Affected customers will receive credits within the next two weeks, Comcast said. The issue was…
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caused by the software that updates the X1 platform, Comcast said. “Our engineers are now going back over this issue and taking extra steps to prevent it from happening again,” said the post. “The fix we’ve put in place should be automatic -- customers don’t need to do anything (such as rebooting or unplugging the box)."