Comcast Xfinity Customers Can Return Equipment to UPS stores
Comcast Xfinity customers can bring leased equipment such as set-top boxes to The UPS Store retail outlets to return to Comcast free of charge, the cable company said in a news release Thursday. “Equipment can be returned as-is, without wrapping…
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or a box, and customers will receive a confirmation of receipt and tracking information from UPS.” Xfinity customers already were able to return equipment to Comcast’s 500 Xfinity Stores, and the deal adds 4,400 UPS stores as options. The collaboration is part of Comcast’s effort to improve customer service, said the cable operator. “Comcast is looking at every interaction it has with customers -- from the moment they order a new service, to the installation, to how issues are addressed -- in order to deliver an excellent experience and make customers’ lives easier.”