Roughly 30 percent of smart home owners experience...
Roughly 30 percent of smart home owners experience monthly glitches with core functions of connected devices, said research presented by Parks Associates in a recent webinar on the impact of the Internet of Things on support services. Examples of snags…
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homeowners have encountered with smart home products include timing issues with automated lighting control, where lights didn’t come on at the programmed times, thermostats that didn’t keep temperatures to programmed levels, and door locks that didn’t perform as expected, said analyst Patrice Samuels. She called the findings “disconcerting” to smart home owners. “Because these devices are in the earlier stages, they're more susceptible to functional glitches,” Samuels said. But at such an early stage of the category’s development, “you really don’t want anything to go wrong in the devices that are controlling your home,” she said. Support of smart home devices requires a “greater sense of urgency,” she said. Support will be critical to the advancement of the smart home to prevent technology snafus from becoming “barriers to adoption” and the growth of the IoT, Samuels said. Connected entertainment products are more technologically mature, on the other hand, and problems associated with using Blu-ray players, smart TVs, streaming media players and gaming consoles are “less the result of glitches” and more related to quality concerns that can relate to bandwidth, Samuels said. With streaming media players, consumers may complain about sound or picture quality versus being able to play a program. Consumption on streaming media devices and smart TVs has increased “dramatically” over the past year, while consumption on gaming consoles has gone up “pretty steadily” over the past three to four years, said Samuels. The average broadband household owns an average of seven connectable devices, and more consumers are now connecting devices such as game consoles and Blu-ray players to the Internet versus only using their core functions. Demand will continue to increase with IoT growth, said Samuels.