Subscription TV and ISPs are the communications service...
Subscription TV and ISPs are the communications service providers that showed the most improvement in British customer satisfaction in Q1, said the U.K.-based National Customer Satisfaction Index (NCSI-UK) Tuesday. British satisfaction with subscription TV had a score of 71 in…
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Q1, up 4.4 percent from Q4. British satisfaction with ISPs had a score of 69, up 3 percent from Q4. Satisfaction with both types of service is “much higher in Britain than the United States,” said Claes Fornell, chairman of the American Customer Satisfaction Index (ACSI), in a news release. ACSI produces the NCSI-UK index. Mobile phone and landline providers also had improvements in customer satisfaction, while mobile network providers saw no improvement, NCSI-UK said (http://bit.ly/1kAPxqe).