The Communications Workers of America criticized Sprint Monday...
The Communications Workers of America criticized Sprint Monday for its recent decision to lay off about 1,550 call center employees and reduce operations at six call centers, saying in an emailed statement that the move shows that a Sprint bid…
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for T-Mobile US could “prove costly for American workers and consumers.” CWA has called a potential Sprint/T-Mobile a “non-starter” that “raises deep concerns about what is in the best interests of U.S. consumers and workers at T-Mobile’ (http://bit.ly/OWWlS0). Sprint disclosed the layoffs last week, citing a reduction in the number of calls coming into the centers. The carrier also said in March that it would be laying off 330 technical consultants, closing 150 service and phone repair centers and would close 55 of its worst-performing stores. A Sprint spokeswoman said the carrier is “committed to growing its business and will also continue to look for ways to operate more efficiently and to offer customers options for managing their accounts without assistance from a customer service agent. Over the last five years, calls to our customer service call centers have dropped by 60 percent.” Sprint said in January that it planned to make additional cuts following a Q4 net loss of $1.04 billion. Sprint has laid off or announced plans to lay off more than 2,700 call center workers since Japanese telco SoftBank bought the carrier in July, said CWA. The employees laid off last week were to continue working through Tuesday, which CWA said violated federal law, which requires at least 60 days’ notice before mass layoffs. One of the affected call centers was in Elmsford, N.Y., where state law requires at least 90 days’ notice before mass layoffs, said the union. Sprint is “constantly assessing its workforce to meet the needs of our ever-changing, competitive landscape,” the Sprint spokeswoman said.