The New York Public Service Commission authorized ExteNet...

it needs to maintain and expand existing facilities, and to complete some of the new networks by February, said the PSC. Also at the meeting, the commission didn’t grant Time Warner Cable Information Services a waiver for the hours and days it can disconnect telephone customers who are not paying their telephone bills (http://bit.ly/1gnQ5Pr). TWC needs to follow existing rules on disconnecting customers only during normal business hours, said the PSC. “The Commission’s rules applicable to Time Warner are consistent with the hours of operation of the Commission’s consumer call center which receives consumer complaints’ [sic] and requests for assistance,” said PSC Chair Audrey Zibelman in a statement. “To ensure telephone consumers’ rights are protected, especially core customers such as the elderly and disabled, it is essential customers are afforded the opportunity to contact our call center if their telephone service is threatened with a potential suspension or termination.” The PSC said it authorized TWC to apply the full amount of a partial payment to basic local telephone service charges, and the payment can applied to nonbasic services upon satisfaction of basic local service charges. The PSC conditionally granted TWC’s request to limit its monthly quality reporting requirements to reports on consumer trouble report rates and timeliness of repair performance because the need for regulatory action to “ensure timely repairs for voice service has diminished” due to competitive alternatives, said the PSC. TWC will file complete reports for six months before the PSC decides whether the waiver of service quality reporting requirements will take effect.