Customer experience provider Amdocs said Tuesday it agreed...
Customer experience provider Amdocs said Tuesday it agreed to buy mobile network optimization software provider Actix for about $120 million in cash. Amdocs will be able to expand its Customer Experience Systems portfolio using geo-located network data, allowing the company…
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to be the first vendor that can offer customer experience-driven network optimization using a “holistic view of the customer experience across all networks,” Amdocs said in a news release. The combination of Actix’s geo-located network data and its policy management, business and operational support systems will allow service providers to “modify and improve the experience of a specific customer or group of customers,” Amdocs said (http://bit.ly/14V2Tpu).