Vonage generally supports the FCC’s proposed rural call...
Vonage generally supports the FCC’s proposed rural call completion reporting framework, it told agency officials Tuesday, an ex parte filing said. But competitive concerns already keep Vonage on its toes, the VoIP company said. “The company has strong incentives with…
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respect to both call completion and call quality as each weigh heavily in a consumer’s decision to retain Vonage’s services. Vonage strives to retain customers and avoid excessive customer churn.” Vonage cautioned against adopting the “false ringing rule,” which would prohibit ringing tones until the call is actually being connected. “It would not address the underlying problem of excessive post-dial delay caused by excessive call setup time. Prohibiting false ringing could have unintended consequences such as extended silence after the call is placed. This could lead to confusion and increased hang-ups by the calling party, which would increase (rather than reduce) the incidence of call completion problems."