Some regulation of retail telecom service quality is...
Some regulation of retail telecom service quality is necessary, said an order the Louisiana Public Service Commission issued Friday (http://1.usa.gov/160oJ8Q). The docket dates back to 2010. The PSC adopted staff recommendations given in January, which argued that some regulation and…
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ongoing oversight is necessary. The PSC does recognize that modifications to existing service quality regulations may be necessary, and proposed that changes attempt to be “cognizant of the Commission’s desire to achieve parity by standardizing service quality requirements,” the order said, describing the adopted staff recommendations. The PSC judged “the most accurate measure of service quality” to be how a company compares to its peers, and killed many parts of the state rules that may create inconsistencies between different types of LECs, it said. The PSC should retain jurisdiction to investigate complaints as needed, the order said.