Communications Workers of America is still concerned with...
Communications Workers of America is still concerned with Verizon’s shift to Voice Link in New York regions beyond the regulator-sanctioned deployment on Fire Island. District 1 Vice President Christopher Shelton emphasized these concerns in a Friday letter to the New…
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York State Public Service Commission. “In recent days, CWA members have observed that repair call centers in New York City are now assigning employees to Voice Link jobs,” he said (http://bit.ly/145l2BF). “In addition, CWA members report that technicians are receiving specialized Voice Link installation training and are being assigned to carry out installations in the Buffalo and Watertown areas.” Verizon has defended its deployments, criticized by CWA as well as the New York State attorney general’s office, as an optional offering and not restricted by a May PSC order. Shelton called that claim “highly suspect, since customers are led to understand that Verizon will not provide timely repair of their wireline service.”