Public Knowledge again took a shot at the...
Public Knowledge again took a shot at the fixed-wireless Voice Link service Verizon plans to offer in Fire Island, N.Y., instead of repairing its Sandy-damaged copper. The public interest group focused on the terms of service Verizon filed at the…
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New York State Public Service Commission (CD May 22 p19) after the regulators approved a limited rollout of Voice Link on the island. “The common theme among all of these new limits on Verizon’s Fire Island voice service is that Voice Link’s failings all hit the most vulnerable the hardest,” staff attorney Jodie Griffin wrote in a Thursday blog post (http://bit.ly/10N498L). “Users trying to reach 911, customers with no electricity, sick or elderly patients using medical alerts, subscribers with families living abroad, and the loved ones of prisoners will all feel the consequences of Verizon’s experiments the most.” She criticized the way the telco chose to run what she calls a “pilot” program and praised the role of state and local regulators, noting that these terms of service were revealed due to the PSC. Verizon has strongly defended Voice Link (CD May 13 p9) and argued for occasions when its service is superior to traditional landline service. It has also argued that providing Voice Link will be significantly cheaper than restoring the damaged copper, which it has been trying to transition away from.