Verizon submitted to New York state regulators, as...
Verizon submitted to New York state regulators, as requested in a recent order, revised terms of service (http://bit.ly/16KyNY3) Monday for the Voice Link fixed-wireless service it hopes to replace landline service with on the western part of Fire Island. The…
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New York State Public Service Commission gave conditional approval for the service, intended as a copper replacement after Superstorm Sandy wiped out the island’s copper, earlier this month (CD May 17 p8). The PSC had ordered Verizon to file a new terms of service agreement that “should remove provisions in conflict with the Commission’s regulatory requirements and substitute information relating to customer protections, while retaining the information unique to the use of wireless transmission for the service” and “provide adequate assurance to customers that they retain the protections provided to them as customers of traditional service.” The terms spell out the virtues and limitations of Voice Link and mention that it’s “not compatible with fax machines, DVR services, credit card machines, medical alert or other monitoring services or some High Speed or DSL Internet services” and requires 10-digit dialing. The terms explicitly list some limitations during emergencies: “You agree that any 911 calls made using the Service may be subject to network congestion and/or reduced routing or processing speed.” Verizon has defended the performance of the service and said in some ways it’s superior to landline service during adverse conditions (CD May 13 p9).