The FCC should establish a metric for...
The FCC should establish a metric for measuring the number of a carrier’s towers that are non-functioning in each county during disasters, and the percentage of the carrier’s cell towers in that county that the number represents, for use following…
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future disasters. That’s in light of problems seen last year following Superstrom Sandy, Consumers Union wrote commissioners on Monday. “This measurement could be taken and reported one or more times each day, until all towers are restored to full function,” CU said. “Another cornerstone metric would similarly measure a carrier’s performance in maintaining and restoring backhaul and other connectivity for which the carrier is legally or contractually responsible. The Commission could use this metric to set a schedule for phasing in improved performance standards as rapidly as practicable, with appropriate incentives for achieving them and appropriate penalties for unexcused failure to achieve them.” CU also said the FCC should make such information available to the public “in a reasonably timely manner, so that mobile phone users can assess for themselves how well each carrier is meeting the applicable standards."