More than 5,900 Los Angeles-area subscribers of Charter...
More than 5,900 Los Angeles-area subscribers of Charter Communications got at least one free digital set-top box since the operator took TV stations’ guaranteed carriage there all-digital in February, the company told the FCC. A filing Thursday in docket 13-63…
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responded to a Media Bureau staffer’s questions (CD April 23 p14) about carriage of KJLA Ventura, Calif., which wants the bureau to make the operator’s L.A.-area systems resume carrying it on analog tiers. No Charter customer who requested the free set-top didn’t get one, the company said (http://bit.ly/14aVuQ7). Information the company gave its customer service agents (CSAs) about the digitization and free set-tops doesn’t have “any statements directing or suggesting that CSAs should not make the free digital equipment available,” Charter said. “Nor does it contain instructions that CSAs should discourage customers from taking advantage of the free digital equipment offer.” Charter last month also got a bureau CableCARD waiver (CD April 22 p3).