Sorenson does not block customers of other providers...
Sorenson does not block customers of other providers from leaving “Deaf SignMail” for its users, it told the FCC in a letter Tuesday (http://bit.ly/15HgUsH). The Video Relay Service provider was responding to allegations that Sorenson configures its equipment to block…
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consumers from leaving video mail messages through point-to-point calls using a competing service. There are no standards for the design of video-mail systems, and some equipment is simply “not capable of leaving Deaf SignMail,” Sorenson said. Because VRS providers can’t compete on price, the commission should continue to allow them to differentiate their products with different features and capabilities, it said. “While such competition may sometimes result in incompatibilities between the enhanced features offered by different providers, it will ultimately lead to better technology and service for consumers."