Collecting data on rural call completion isn’t enough,...
Collecting data on rural call completion isn’t enough, by itself, to resolve the problem, NARUC told the FCC Wednesday in docket 13-39. The commission should take additional measures, NARUC said, including requiring the industry to track and report the reasons…
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for call completion failure, requiring a timed message alerting callers that their call is being routed and requiring call path entities to register with the FCC. NARUC also wants the commission to eliminate any “safe harbors” for collection and retention of call completion data. The NPRM’s proposal to allow a carrier safe harbor if its “answer rates” on calls to rural areas are within 2 percent of calls to non-rural areas “suggests that 2 percent is an acceptable call completion performance differential,” NARUC said. “There is no evidence or rationale cited in the NPRM to justify this performance differential.” NARUC also wants states to get access to intrastate call data to help with call completion enforcement.