AT&T reached a settlement with the Texas Public...
AT&T reached a settlement with the Texas Public Utility Commission on the telco’s service quality shortcomings, said a document and proposed order the PUC released Friday (http://bit.ly/ZBq7Ll). “In the quality of service report for the first quarter of 2012, AT&T…
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Texas self-reported 227 instances in which it failed to meet the service objective in P.U.C. SUBST. R. 26.54,” the agreement said, referring to Texas code on service quality benchmarks. “One hundred and seventy five instances related to P.U.C. SUBST. R. 26.54(c)(6)(D), which establishes a benchmark of at least 90% of out-of-service trouble reports cleared within eight working hours.” AT&T cooperated with the PUC staff investigation, said the agreement, which was signed by the telco’s general attorney, Katherine Swaller. AT&T has worked up a corrective action plan to avoid future problems but will need several months to enact it, the agreement said. AT&T promises it will “substantially improve” its performance by the benchmarks date of Dec. 31 of this year, it said. Due to the violations, AT&T will pay the PUC what the agreement calls an “administrative penalty” of $227,000.