The Iowa Utilities Board decided to investigate whether...
The Iowa Utilities Board decided to investigate whether to apply civil penalties in light of complaints of long-distance charges wrongly applied to a phone customer’s bill. In a Friday order (http://bit.ly/12KtdzG), the regulator declined to weigh in with substantive judgment…
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of whether the companies in question violated any codes but said the record creates “reasonable ground” for looking into the questions. In December, the Consumer Advocate Division of Iowa’s Department of Justice urged the board to investigate levying such civil penalties after the board first examined the charges earlier that fall. During that proceeding, companies acknowledged errors and provided certain credits to a business customer.