CaptionCall made a “good-faith effort” to develop a firmware update...
CaptionCall made a “good-faith effort” to develop a firmware update that would comply with the FCC’s interim rules requiring that all Internet Protocol-captioned telephone service phones begin each call with captions turned off, the company told commission officials Tuesday (http://bit.ly/YKGzr1).…
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But due to technical difficulties and consumer confusion, the company requires a five-month waiver to develop and test a new firmware update that functions properly, it said. CaptionCall’s waiver request includes a proposal that, for the duration of the waiver, the company receive compensation for only 85 percent of applicable customers’ minutes of use: “We believe that this solution strikes a proper balance between, on one hand, giving CaptionCall a strong incentive to comply with the default-off rule as quickly as possible, and on the other hand, ensuring that CaptionCall does not lose all compensation for legitimate usage of its service,” the company said.