Time Warner Cable overbilled 18,437 upstate New York customers by...
Time Warner Cable overbilled 18,437 upstate New York customers by $2.2 million and must make refunds to them, New York Attorney General Eric Schneiderman said (http://bit.ly/ZLfHZT). He settled with the cable company after two years of investigating the issue, he…
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said. “Time Warner Cable is prepared to be in full compliance with the settlement Agreement entered into with the Attorney General’s Office,” a company spokeswoman told us. “Impacted cable customers will receive a credit proportional to their monthly video charges on their statement within 90 days.” The state of New York will receive $200,000 in fees and costs as part of the agreement, according to Schneiderman’s office. The overbilling had gone on since 2007 throughout the towns of Glenville, Livonia, Stafford, Oakfield, Geneva, Thompson, Lima, Batavia and the villages of Waterloo and Ellenville, and the refunds will include interest, it said. In a statement, Schneiderman called these charges “direct violation” of the company’s local franchise contracts. The overbilling charges average to $119 per customer with interest, he said. When reviewing the state’s cable franchise agreements, the office identified no other towns in New York where similar practices had occurred, it said.