More than half of Montana Lifeline customers lost Lifeline support...
More than half of Montana Lifeline customers lost Lifeline support during recertification, the Montana Public Service Commission said Monday (http://1.usa.gov/YypLmD). Eighteen companies offer Lifeline service in the state and attempted to contact customers as part of the FCC’s Lifeline reform…
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process. But 6,821 people didn’t respond and were automatically de-enrolled, the PSC said. The companies had heard back from 6,363 but “only 37 were determined to be no longer eligible for Lifeline,” it said. “Since December, the PSC has received numerous calls from customers who were unaware they needed to recertify,” the commission said. “PSC staffers working in the Consumer Assistance program have helped Montanans through the process of seeking to reinstate the discount.” The PSC asked state residents to check their phone bill to see if they lost the discount and advised them of appropriate steps to take.